Last updated: February 16, 2026
Welcome to GuideMe. These Terms of Use (“Terms”) govern your access to and use of our website https://guideme.ma (the “Website”) and our WhatsApp-based travel assistant services (the “Service”). By accessing or using the Website or the Service, you agree to these Terms.
If you do not agree, please do not use GuideMe.
1) Who we are
GuideMe
GuideMe, Alhambra Asilah 90050
Email: [email protected]
2) The Service
GuideMe provides a WhatsApp-based assistant for travel in Morocco, including information and suggestions such as:
Local recommendations (places to visit, food, activities)
Navigation guidance and practical tips
Culture/etiquette and safety suggestions
Translation and language support
Explanations of signs/menus/images you share
GuideMe provides information and guidance only and does not replace professional advice (medical, legal, financial, or emergency services).
3) Eligibility
You must be at least 16 years old to use the Service. By using GuideMe, you confirm that you meet this requirement.
4) Access via WhatsApp
GuideMe is accessed through WhatsApp. Your use of WhatsApp is governed by WhatsApp/Meta’s terms and policies. We are not responsible for WhatsApp’s availability, outages, or changes to their platform or rules.
You are responsible for:
Maintaining access to your WhatsApp account/phone number and device
Any fees charged by your mobile carrier or internet provider
5) Free trial
We may offer a 30-minute free trial so you can test the Service.
The trial:
May be limited in features, speed, or capacity
Is intended for evaluation and onboarding
May be modified, paused, or discontinued at any time
If misuse is detected (spam, automation abuse, repeated trial attempts), we may restrict access.
6) Plans, credits, billing, and upgrades
Credits
If you purchase a plan or credit package, you receive a credit balance that is used across different message types (for example: text, location guidance, image analysis, voice messages).
Credits roll over (unused credits remain available), unless we clearly state otherwise on the Pricing page or at purchase.
Some features (such as voice and image) have different credit costs. You can use them as much as your credit balance allows.
Credit costs may vary based on message length/complexity and processing requirements.
Upgrades
You can upgrade anytime. Plan changes may take effect immediately or at the next billing cycle depending on your checkout flow and plan rules shown at purchase.
Payments
Payments may be processed through PayPal and/or Stripe (and any related checkout providers used on the Website). By purchasing, you agree to the applicable payment provider’s terms.
Taxes and fees
You are responsible for any taxes or fees required by law or your payment method.
7) Refunds (case-by-case)
Refunds are handled case by case. If you believe you were charged incorrectly or experienced a serious Service issue, contact [email protected] with:
The payment email/receipt
The date of purchase
A short description of the issue
We will review your request and respond within a reasonable timeframe. Approval is not guaranteed and may depend on usage, time since purchase, and the nature of the problem.
8) Acceptable use
You agree not to:
Use the Service for illegal activities or to violate any law/regulation
Harass, threaten, defame, or harm others
Send spam, scams, or misleading content
Attempt to reverse engineer, exploit, scrape, or disrupt the Service
Upload malware or malicious code
Request or distribute content that is hateful, violent, sexually exploitative, or otherwise unlawful
Share personal data of others without permission
We may suspend or terminate access if we believe you are misusing the Service.
9) Safety and emergency disclaimer
GuideMe is not an emergency service.
If you are in danger or need urgent help, contact local emergency services immediately. In Morocco, common emergency numbers include:
Police: 19
Ambulance/Fire: 15
You are responsible for decisions you make while traveling, including routes taken, purchases, bookings, and interactions with third parties.
10) Third-party services and links
GuideMe may recommend or link to third-party providers (restaurants, taxis, guides, hotels, booking platforms, maps). GuideMe:
Does not control third parties
Does not guarantee availability, pricing, safety, quality, or outcomes
Is not responsible for disputes between you and third parties
Always verify important details (prices, opening hours, reservations, local rules) before acting.
11) Content you provide
You may send messages, voice notes, images, and other content (“User Content”) to GuideMe.
You retain ownership of your User Content. By using the Service, you grant GuideMe a limited license to use your User Content to:
Provide the Service to you
Maintain, secure, and improve the Service (including quality and safety)
You confirm you have the right to share any content you send and that it does not infringe others’ rights.
12) Privacy
Our Privacy Policy explains how we collect and use data, including storing WhatsApp messages for service improvement. By using GuideMe, you agree to our Privacy Policy.
13) Intellectual property
The Website, Service, brand, and all related materials (excluding your User Content) are owned by GuideMe or licensed to GuideMe and protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or create derivative works from the Service without permission.
14) Service availability and changes
We aim to keep GuideMe reliable, but we do not guarantee uninterrupted availability. We may:
Modify, limit, or discontinue features
Perform maintenance that temporarily limits access
Update these Terms from time to time
15) Termination
You may stop using GuideMe at any time.
We may suspend or terminate access if:
You violate these Terms
We must do so to comply with law
It is necessary to protect users, the public, or our systems
16) Disclaimers
GuideMe is provided “as is” and “as available.” To the maximum extent permitted by law:
We do not warrant that the Service will always be accurate, complete, or error-free
We do not guarantee outcomes from using recommendations, translations, or guidance
17) Limitation of liability
To the maximum extent permitted by law, GuideMe will not be liable for:
Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or goodwill
Damages arising from travel decisions, third-party services, or reliance on recommendations
Where liability cannot be excluded, our total liability will be limited to the amount you paid for the Service in the three (3) months before the event giving rise to the claim.
18) Indemnity
You agree to indemnify and hold harmless GuideMe from claims, losses, liabilities, and expenses (including reasonable legal fees) arising from:
Your misuse of the Service
Your violation of these Terms
Your User Content
19) Governing law and jurisdiction
These Terms are governed by the laws of Morocco. Any dispute will be handled by the competent courts of Asilah, unless otherwise required by law.
20) Contact
Questions about these Terms or the Service:
GuideMe
GuideMe, Alhambra Asilah 90050
Email: [email protected]
Website: https://guideme.ma